Frequently Asked Question

General Q&A

A car extended warranty program (EWP) typically starts once the manufacturer's warranty expires, but in some cases, the two protection plans overlap. Since your factory warranty will end at some point, you might consider purchasing an extended warranty to help defray unexpected repair bills.

Every car owner, especially aged car owners without any factory warranty, should seriously consider including at least 1 extended warranty program (EWP) for their car to better protect themselves from unexpected car repair bills.

Q&A about AutoGen PLUS

eAutoGen's car extended warranty program (EWP) such as AutoGen PLUS are of great value in more ways than one:
+ Trusted & secured: AutoGen PLUS is underwritten by Allianz General Insurance Company (Malaysia) Berhad
+ Repair coverage for in-scope components
+ Access to over 150-panel workshops with trusted car repair workmanship
+ Transferrable by the car ownership change
+ Dedicated WhatsApp team for assistance View our site for more AutoGen PLUS's benefits.

Depending on your chosen AutoGen PLUS, the car must meet the following criteria:

AutoGen PLUS Silver
Car Type: Private Use Car (excluding Commercial Use Car and e-Hailing), including Reconditioned Car/Used Car/Existing on the road car
Car Age: up to 10 years old (from date of registration), and
Odometer Reading: less than 200,000km mileage
Engine Capacity: less than 3,000CC

AutoGen PLUS Gold
Car Type: Private Use Car (excluding Commercial Use Car and e-Hailing), including Reconditioned Car/Used Car/Existing on the road car
Car Age: up to 10 years old (from date of registration) / 10 to 15 years old (from date of registration) and
Odometer Reading: less than 200,000km mileage
Engine Capacity: less than 3,000CC

Yes, your car is required to undergo a car inspection at any of our authorized partners prior to plan activation. Please make an appointment within 15 days of purchase. See all eAutoGen's authorized partners here

AutoGen PLUS is only transferable by an informed change of car ownership. Should the car encounters a change in ownership during the program period, please contact us for a car ownership update for the continuity of the program.

Yes, AutoGen PLUS is renewable every 1 calendar period or 30,000 kilometres with a preliminary car inspection and subject to no claims reported in the prior year.

You may follow these steps to claim your warranty program:

  1. Step 1: Call Claims Support operated by Allianz at 03 8966 3582 (Monday to Friday, 9 AM to 6PM, excluding public holiday)
  2. Step 2: Drive/send car to panel workshop and present your AutoGen PLUS Program Summary for diagnosis
  3. Step 3: Commence repair and collect car

*Claims reporting period: 3 working days

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